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Terms of service

  If you register your Quran classes online at Iqra Wa Rattel El Quran

institute or your kid’s classes as a student, you will agree on the

following Terms of Service and Conditions:

ATTENDANCE POLICY

Students and teachers must be online on time. No delays are accepted from both student and teacher sides.

– DRESS CODE         

Students should ensure that their outfit is modest and suitable for the Holy Quran class.

– REARRANGED AND MAKEUP CLASSES

If a student finds they can’t attend a class for any reason, they should 

message (whatsapp number +201152305317 or whatsapp

+201026315359 ) at least 6 hours before the class starts and ensure that the class is rearranged to another suitable day.

If a student misses a class without emailing the supportat least 6 hours before

the class starts, no makeup will be arranged except if there is a sudden illness

or death in the family.

If a student plans to take a holiday for a period up to one month, they are

eligible to make up their classes. Making up the classes can be before or after

the holiday.

 

– TEACHERS PUNCTUALITY

 

If a teacher is late for the class, the student should email thesupport and

inform them that they are online. If the student/parent doesn’t get a

response, the student/parent should message (whatsapp number

+201152305317 or whatsapp +201026315359 )The teacher will make up

for any missed time or class. and The student Always finds the support with

him in shaa Allah

If the teacher is often late or misses classes,kindly message (whatsapp

number +201152305317 or whatsapp +201026315359 )  as soon as

possible.

 

– NUMBER OF MONTHLY CLASSES/HOURS

 

The number of classes/hours has been agreed when any student joins the

institute. If you wish to increase/reduce the number of classes, please

message (whatsapp number +201152305317 or whatsapp +201026315359 )

Please note that that support will inform you of the cancellation of any extra

classes which will be more than the number of classes required.

Example: If it has been agreed that you will do 4 classes per month on

Saturdays, sometimes it happens that there are 5 Saturdays in one month. In

that case, the 5th class will be cancelled. Your payment is done according to

an hourly rate, therefore the extra classes have not been paid for.

– ENQUIRES ABOUT THE FEES

If the student has any enquiries about the fees, please kindly

message (whatsapp number +201152305317 or whatsapp

+201026315359 )

 

– PAYMENT POLICY

 

New monthly payment must be made between 25th of the current of month

and 5th of the new month by 11pm UK time. Otherwise, the classes will be

suspended until the payment is received.

If you are a new student who has started the classes after the 10th of the

month, you will get an email from accounts department the following month

to organise the payment so that it will be done at the beginning of the

month.

– REFUND POLICY

 

If you wish to stop the classes at any time during the month, we will refund

you the classes that have not been given.

If the number of hours has not been completed in a certain month and you

don’t want to make them up the following month, we will deduct these hours

the next month’s payment and email you the new amount you need to pay.

 

– QUALITY CONTROL

 

The quality of learning is monitored closely through various procedures such

as measuring attendance discipline, regular teacher training, student feedback

and regular examinations.

– QUARTERLY REPORTS (FOR CHILDREN UNDER 16)

 

Parents will receive a quarterly report at the end of each 3 month period. This

will provide the opportunity for parents to review the progress of their

children.

 

– PRIVACY POLICY

 

Iqra wa rattel el quran institute keeps the privacy of both student and teacher.

All personal information are considered as secret information that no one has

the right to know, copy nor use it in any way. message (whatsapp number

+201152305317 or whatsapp +201026315359 ) for students to email the

support and only correaspondences channels.

 

– RATING AND FEEDBACK

 

Students are requested to send feedback on the teacher and class in this

feedback form. Feedback is essential to enhance the overall quality of

learning.

 

– PUBLIC HOLIDAYS

The Messenger of Allah (sal Allahu alaihi wa sallam) said, ‘Allah has given you

something better than them, the day of (Eid) Adhaa and the day of (Eid) Fitr.

Accordingly, we have two main public holidays which are Eid Adha holiday

that lasts for 5 days and Eid Fitr holiday that lasts for 3 days. Teachers will

reschedule those missed classes.

 

– LEAVING THE INSTITUTE

 

If the student decides to leave the institute for any reason, we kindly request

that they  message

(whatsapp number +201152305317 or whatsapp +201026315359 )

two weeks earlier than the date of leaving and mention the reason behind

that.

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